FAQ
- Where are you located?
- We are located in Lansing, MI.
- How are orders shipped?
- Orders are shipped using Federal Express.
- Do you offer expedited shipping options?
- Yes we do. In addition to Federal Express Ground, we offer 2Day and Standard Overnight also from Federal Express. While these options are more expensive than our cost-effective ground option, they do offer our customers the option of receiving their package sooner.
- When do orders ship?
- Orders usually ship within one or two business days from when the order was placed, except to avoid the weekend layover and minimize transit time, in which case they ship the following Monday.
- How long will it take for my order to arrive?
- Orders can arrive as early as the next business day from the date it ships and no later than four or five business days. Please refer to this map for more detail regarding your particular area.
- Can I track a package?
- Yes. Whenever a package is shipped, you will receive an email from us that includes a tracking number indicating that your package is on its way. You may go to the Federal Express website and enter this number to track your package every step of the way.
- What should I do in the unlikely event an item arrives damaged or broken?
- Please notify us as soon as possible, no later than two weeks from when you receive it, so that we can file a claim with our shipping carrier. You might be asked to provide evidence of the damage. We will credit you back the difference.
- Is there a limit to how much I can order?
- While My Lebanese Grocer places no limit on what or how much you can order, our shipping carrier imposes a weight limit of 70 lbs on packages it delivers. For most orders and all practical purposes, this limit will not be reached. If you ever do place an exceptionally large order, however, the website will automatically inform you that the maximum package weight has been exceeded. In such a situation, a few items may need to be removed from the shopping cart or the order split into two.
- Why do your prices change from time to time?
- Our prices typically change to reflect the changes in prices from our suppliers.
- What should I do if I am ever not completely satisfied with any item in my order?
- Please notify us as soon as possible, no later than two weeks from when you receive it. We will credit you back the difference.
- Why don't you sell beer or alcohol?
- Primarily because the major shipping carriers do not ship beer or alcohol.
- How do I add more than a single quantity of an item without going to the product page each time?
- Make sure you are viewing the products in List Mode. List Mode allows you to specify a quantity prior to adding the product to your shopping cart. It also provides a short description and the Best Before date on the same page. Grid Mode, in contrast, packs the products more densely on a single page to provide you with a faster way to browse through products in a particular category. Both modes are useful. Toggling between the two can easily be done by clicking the View as link near the top of each category page.
- There's an item I would like that I could not find in your store. What should I do?
- Please let us know what it is, and we will try to get it for you. Our inventory is always growing, driven largely by customer requests.
