Customer Service
- Shipping and Delivery
- For shipping, we've partnered with Federal Express to deliver your order in a timely and reliable manner anywhere in the Continental United States. Shipping rates are determined by weight and final destination. Orders usually ship within one or two business days. They can arrive as early as the next business day and no later than 4 or 5 business days from the date they ship.
- Returns and Replacements
- Your satisfaction is our number one priority. We take great pride in delivering to you the highest quality products from the best brands to the comfort of your home. In the event you are not completely satisfied with any item in your order, please notify us as soon as possible, within two weeks from when you receive your order, and we will credit you back the difference.
- Privacy and Security
- We value your privacy and would never sell or give out any of our customer's personal information to anyone for any reason. The shipping and billing information you enter is stored on our secure servers and is used for the sole purpose of shipping and billing you for items purchased on the My Lebanese Grocer website.
Furthermore, we use 128 bit SSL technology on our customer account and checkout pages to encrypt and secure our users' passwords and credit card transactions over the internet, so you can be sure the information you enter on our website cannot be intercepted or deciphered by anyone.
Finally, the My Lebanese Grocer website uses cookies to gather information such as browser type and operating system, to deliver a more personalized user experience for our customers and to track key indicators such as number of visitors and conversion ratios. Under no circumstance are cookies used to track any personally identifiable information about our users. Instead, they are used solely to collect aggregate information, which may be shared with third parties, to help us develop a more intuitive and user-friendly experience for our visitors.
